Real team members, always here to answer your questions – no automated services
Emergency and Extended-Hours
Services (304) 241-4890
24/7 emergency services provided for: Gas leaks, activated carbon monoxide alarms, and water leaks causing property damage. Extended hours service provided 5pm-10pm Monday thru Friday and 5am-10pm Saturday and Sunday for those those little things that aren’t quite emergencies, but may need addressed outside regular business hours.
Examples of Emergency Service
We offer 24/7 emergency service for situations such as gas leaks, water leaks causing property damage, and activated Carbon Monoxide alarms.
Examples of Extended Hours Service
In addition, we have extended service hours from 5am to 8am and 5pm to 10pm on weekdays, and from 5am to 10pm on weekends. This ensures that we can address issues like furnace not heating, air conditioner not cooling, system component failures and leaks, as well as commercial HVAC and refrigeration system failures
If an Emergency, CALL US RIGHT AWAY
When you need emergency service, please call us right away. While we're always available to help, calling us at 9:45 on a Friday evening may not be the best time to set up preventive maintenance or ask technical support questions. If your situation matches the service criteria mentioned above, don't hesitate to reach out to us.
You'll Speak Directly To Our Staff
When you call Appalachian Air, you can be assured that you will speak to a knowledgeable staff member. Unlike other companies that rely on third parties or answering services, we personally handle every call. Please bear with us if you call during odd hours like the middle of the night, during a big game, or on a holiday weekend. We may be in a similar situation as you and need a moment to gather ourselves and take your call.
Be Patient And Trust Us
While our goal is to fix every issue on our first visit, working during weekends or late at night sometimes poses logistical challenges. Our staff will ask you about the issues you're experiencing and may suggest a scheduling solution based on those symptoms.